Haliplex Support

Haliplex equips partners with a range of support services, including its partner program, the GoldLeaf Alliance, which delivers product support and mindshare services online. Partners can access knowledge base resources, bug management utilities, support ticketing, software and documentation downloads, application notes, and a range of real-world resources. Direct customers are also supported by a warranty registration that entitles the registrant to service pack updates and documentation.

Haliplex Warranty

All Haliplex equipment comes with an industry standard, one year warranty on hardware and software. This includes a one-year subscription for Service Pack updates, effective from the date of the original order shipment from Haliplex. Customers must complete a warranty registration form to receive download access to Service Pack updates. The standard one-year warranty may be extended by purchasing additional years of extended warranty at the time of original purchase, or later on an annual basis. Register here.

Repair Service

Haliplex offers authorised resellers a repair service for hardware units that may require return for repair within both warranty and post warranty periods. Partners requiring this service should first contact Haliplex support for a Return Material Authorisation Number. A web based RMA form for warranty returns and requests for price quotations, as well as details of advanced shipment protocols, may be accessed online through the GoldLeaf Alliance gateway, goldleaf.haliplex.com (username and password required).

Onsite Support and Training

On-site support by Haliplex engineering staff is available for technical support or technical training. Locations and dates are subject to consultation with Haliplex. For more information contact Haliplex, here.